Dynatrace alerts, routed to the right on-call engineer

How the Dynatrace integration works

1. Create a Dynatrace integration in EvoHub On-Call and pick the escalation policy it should notify.
2. EvoHub gives the integration its own URL (or inbound address) with a unique key — paste it into Dynatrace using the steps below.
3. Each Dynatrace alert opens an EvoHub alert, and your escalation policy pages the on-call person — then the next step if nobody acknowledges.
4. Resolves automatically when the Dynatrace problem is resolved.

Set up Dynatrace

Create the integration in EvoHub first — it shows your personal integration URL to paste below.

# 1. Dynatrace → Settings → Integration → Problem notifications
#    → Add notification → Custom integration
Webhook URL: <your EvoHub integration URL>

# 2. Leave the pre-filled "Custom payload" AS-IS — it works.
#    ({Xxx} parts are Dynatrace placeholders, filled automatically)

# Optional: add "ProblemSeverity": "{ProblemSeverity}" and
# "ProblemDetailsText": "{ProblemDetailsText}" to the payload
# for better severity mapping and a fuller description.

Dynatrace + EvoHub — FAQ

How do I connect Dynatrace to EvoHub?

In EvoHub, go to On-Call → Integrations, add Dynatrace, and choose an escalation policy. Then configure Dynatrace with the integration URL EvoHub shows you — the exact steps are on this page.

Do Dynatrace alerts resolve automatically in EvoHub?

Resolves automatically when the Dynatrace problem is resolved.

How is the Dynatrace integration priced?

Integrations are included. EvoHub bills on usage, not per seat: an ingested alert costs 1 EvoHub token (about $0.015), push and webhook notifications are free, and every account gets 200 free tokens each month.